Privacy policy
Last updated: 07/11/2024
Privacybeleid
This privacy policy describes how Chick & Go (the "Site", "we", "our" or "our") collects, uses and discloses your personal information when you visit use our services or make a purchase through www.chickandgo.nl (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, regardless of whether you are a customer, website visitor or other person from whom we have collected information in accordance with this Privacy Policy.
Please read this privacy policy carefully. By using and accessing the Services, you consent to the collection, use and disclosure of your information as described in this privacy policy. If you do not agree to this privacy policy, do not use or access the Services.
Modifications to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take other steps as required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect - and have collected over the past 12 months - personal information about you from various sources, as set forth below. The information we collect and use varies depending on how you interact with us.
In addition to the specific purposes set forth below, we may use information collected about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of use, and protect the Services, our rights and the rights of our users or others.
What personal information we collect
The type of personal information we obtain about you depends on how you interact with our Site and Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you.
Information we collect directly from you
Information you provide directly to us through our Services may include the following:
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Basic contact information: your name, address, phone number, email address.
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Order Information: your name, billing address, shipping address, payment confirmation, e-mail address and phone number.
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Account information: your username, password and security questions.
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Shopping information: items you view, place in your shopping cart or add to your wish list.
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Customer Service Information: information you choose to provide in communications with us, such as when sending a message through the Services.
Some features of the Services require you to provide certain information directly to us. If you choose not to provide this information, you may not be able to use or access certain features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do so, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser data, information about your network connection, your IP address, and other data related to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
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Companies that support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (such as bank account information, credit or debit card information, and billing address) to process your payment, fulfill orders, and provide products or services you have requested, in fulfillment of our contract with you.
When you visit our Site, open or click on emails we send you, or otherwise interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries and cookies.
All information we obtain from third parties is handled in accordance with this privacy policy. We are not responsible for the accuracy of information provided to us by third parties, nor for the policies or practices of third parties. For more information, see the section below Third party websites and links.
Delivery of Products and Services
We use your personal information to provide you with the Services and to perform our agreement with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges or other transactions. In addition, we use your information to create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews.
Marketing en Advertenties
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via e-mail, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertisements on our Site and other websites to you.
Beveiliging en Fraudedetectie
We use your personal information to detect, investigate or take action against possible fraudulent, illegal or malicious activity. When you choose to use the Services and create an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with others. If you suspect that your account has been compromised, please contact us immediately.
Communication with U
We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be effective and responsive, to serve you and to maintain our business relationship with you.
Cookies
Like many other websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store through Shopify, see: Shopify Cookies-beleid.
We use Cookies to:
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To operate and improve our Site and Services (including remembering your actions and preferences);
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To perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve and optimize the Services);
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Allowing third parties and service providers to use Cookies to better tailor the Services, products and advertisements on our Site and other websites to you;
Most browsers automatically accept Cookies by default. However, you can adjust your browser settings to delete or reject Cookies. Please note that deleting or blocking Cookies may adversely affect your user experience and cause some parts of the Services, including certain features, to not work correctly or to become unavailable. Additionally, blocking Cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, consistent with this privacy policy. Such circumstances may include:
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With suppliers or third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping);
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With business and marketing partners, including Shopify, to provide services and advertise to you. These partners use your information in accordance with their own privacy statements;
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When you request or agree, for example, to ship products to you or through social media widgets or login integrations;
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Within our corporate structure or with our affiliates, in our legitimate interest to do business successfully;
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In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (such as responding to subpoenas or search warrants), to enforce applicable terms of use, and to protect the Services, our rights and the rights of users or others.
Categories of Disclosed Data
In the past 12 months, we have disclosed the following categories of personal data and sensitive personal information about users for the purposes described above:
| Categorie | Categorieën Ontvangers |
|---|---|
| Identification information such as basic contact information and certain order and account information | Suppliers and third parties providing services on our behalf (such as internet providers, payment processors, shipping partners, customer support partners and data analytics providers) |
| Commercial information such as order information, store information and customer service information | business and marketing partners, including Shopify |
| Internet or network information, such as Usage Data | Gelieerde ondernemingen |
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user content in a public area of the Services, that content is public and accessible to all.
We do not control who has access to the information you make available to others and cannot guarantee that parties who have access to such information respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose, nor for the accuracy, use or misuse of any information you disclose or receive from third parties.
Web Sites and Third Party Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links to sites not affiliated with or operated by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information on these sites. Information you provide on public or semi-public platforms, including third-party social networks, may also be viewed by other users of the Services and/or users of those platforms, without restrictions on its use by us or third parties. Our inclusion of such links does not by itself imply endorsement of the content on such platforms or of their owners or operators, unless otherwise stated in the Services.
Gegevens van Kinderen
The Services are not intended for use by children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion of this information.
As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as defined by applicable law) personal information of persons under the age of 16.
Security and Retention of Your Information
Please keep in mind that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." In addition, information you send to us in transit may not be secure. We encourage you not to use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights with respect to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law:
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Right of Access/Inspection: You may request to see the personal information we hold about you, including details of how we use and share your information.
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Right to Deletion: You can request that we delete personal information we hold about you.
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Right to Correction: You may request that we correct inaccurate personal information.
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Right to Portability: You may request a copy of your personal information and its transfer to a third party.
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Restriction of Processing: You can request that we stop or restrict the processing of your data.
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Withdrawal of Consent: Where we rely on consent, you may withdraw that consent.
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Appeal: You can appeal our decision if we refuse your request.
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Managing Communication Preferences: You can unsubscribe from promotional emails at any time using the unsubscribe option in our messages.
We will not discriminate against you for exercising these rights. We may collect information from you to verify your identity before responding substantively to your request.
Klachten
If you have any complaints about how we process your data, please contact us using the details below. If you are not satisfied with our response, you can complain to your local data protection authority.
Internationale Gebruikers
Your personal data may be transferred, stored and processed outside your country of residence, including in the United States. When we transfer your data outside of Europe, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses.
Contact
Have questions about our privacy policy or want to exercise your rights? Please contact us at: info@chickandgo.nl.